About
Analytical Chemistry graduate with a proven ability to simplify complex information, resolve issues, and enhance user experience, seeking to leverage transferable skills in communication, user education, and problem-solving as a Customer Support & User Success Intern at a fintech startup. Eager to contribute to positive user journeys, streamline onboarding processes, and support operational excellence in a dynamic tech environment.
Work
Lagos, Lagos, Nigeria
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Summary
Managed comprehensive guest relations, ensuring exceptional service delivery and fostering positive customer experiences through proactive support and efficient issue resolution.
Highlights
Facilitated seamless guest onboarding and offboarding for an average of 50+ daily arrivals and departures, ensuring a positive initial and concluding experience.
Resolved complex guest inquiries and escalated critical issues efficiently, maintaining a high level of guest satisfaction and contributing to a 15% reduction in complaint resolution time.
Collected and analyzed guest feedback to identify service improvement opportunities, directly informing operational adjustments that enhanced overall customer experience.
Maintained detailed records of guest interactions and preferences, utilizing data to personalize service and support customer retention efforts.
Local High School
|Basic Science Teacher
Lagos, Lagos, Nigeria
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Summary
Delivered engaging basic science instruction, simplifying complex concepts and fostering a supportive learning environment for diverse student groups.
Highlights
Designed and delivered comprehensive basic science curricula to classes of 30+ students, simplifying complex scientific concepts into easily digestible lessons.
Guided students through intricate problem-solving exercises and practical applications, resulting in a 20% improvement in average test scores.
Provided individualized support and constructive feedback to students, effectively addressing learning challenges and enhancing comprehension.
Managed classroom dynamics and facilitated positive group interactions, promoting an inclusive environment conducive to effective learning and engagement.
Languages
English
Skills
Customer Support & Success
User Onboarding, Issue Resolution, Customer Experience (CX), Feedback Collection, CRM Software (e.g., Zendesk, Salesforce Service Cloud - conceptual understanding), Support Operations, Service Level Agreements (SLAs).
Communication & Interpersonal
Verbal Communication, Written Communication, Active Listening, Empathy, Conflict Resolution, Cross-functional Collaboration, Client Relations, Technical Explanation.
Problem-Solving & Analytical
Critical Thinking, Root Cause Analysis, Troubleshooting, Data Interpretation, Process Improvement, Attention to Detail.
Digital & Office Tools
Google Workspace (Docs, Sheets, Slides), Microsoft Office Suite (Word, Excel, PowerPoint), Digital Communication Tools (e.g., Slack, Microsoft Teams), Reporting Tools (basic data entry, analysis).
Fintech & Startup Acumen
Adaptability, Proactive Learning, Process Documentation, Scalability Mindset, User Education.